These practice test questions help you become familiar with question formats and types in the Customer Service Test.

​​​​​​​You will presented with a number of different question types:

• In section A you will be presented with simulations of interactions with customers.
• In section B you will be presented with a number of scenarios representing some typical situations encountered by customer service advisors.
• In section C you will be asked to complete some error checking and data entry tasks. This section will be timed.

You should not assume any prior knowledge of information in the questions. Your responses should be based solely on the information presented in each question.

Taking the Practice Test

• Find a quiet place with no distractions.

• You may wish to have some paper, a pen and a calculator to hand.

• Make sure you read test instructions carefully.

• You may take the practice test as many times as you wish. 

• If you encounter any accessibility issues using the practice test then please discuss this with your vacancy's Recruiter.
  

When you have read these instructions, click 'Next' to begin.